COVID-19 Update: We might be in the middle of a pandemic but it's business as usual!
We are fast tracking all orders and working at lightning speed to get your precious goodies to you. Unfortunately we cannot guarantee arrival dates. Ongoing challenges presented by the pandemic means that some delays may occur once it hits the hands of Australia Post or our trusty couriers. Keep an eye on your tracking status and treat yourself to chocolate xo
•HOW DO YOU PACKAGE PRINTS AND OTHER PRODUCTS?
A4 and A3 prints are carefully and lovingly mailed flat with hardy cardboard protection. All larger prints are carefully rolled in protective tubes. If you order a combination of sizes the A4 and A3 prints will be packaged together flat and larger prints will be sent separately in a protective tube. All other products are packaged with heavy duty protection with added TLC. Local Melbourne pick-up is available from Middle Park, let us know if you’d prefer this option.
- CAN I VISIT YOUR STUDIO?
Sadly not during Covid restrictions however we can arrange contactless order pick-ups or email to arrange an online viewing of originals.
•WHAT ARE THE POSTAGE FEE'S FOR THE BIGGER, BULKIER ITEMS?
International shipping gets pricey for large and heavy items, we can estimate shipping for you upon request prior to purchase.
We offer Australia wide FREE DELIVERY for our entire open edition print range.
- HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?
*See above for Covid info.
International Orders take approx 10-21 working days. We are unable to post to North America (sorry!).Local & Interstate orders take approx 7–14 working days.
If delays are expected you will be sent a courtesy email with an E.T.A. Priority No.1 is to ensure you receive your treasure as promptly and safely as possible!
•WHAT IS GICLEE PRINT?
A giclee print is a high quality digital reproduction of an original art work printed with archival quality inks onto various substrates such as fine art paper. The Giclee printing process provides better colour accuracy than other means of reproduction.
•WHAT FORMS OF PAYMENT DO YOU ACCEPT?
We gladly accept Credit Card, Bank Transfer and PayPal payments.
•HOW SECURE IS YOUR STORE?
This store uses PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).
•DO I NEED A PAYPAL ACCOUNT TO PURCHASE PRINTS FROM YOUR STORE?
No, you are not required to have a PayPal account to purchase from this store. Although if you already have a PayPal account you may use it. After checkout you will be transfered to PayPal where you can choose your payment method such as Bank Transfer.
•CAN I COMMISSION A CUSTOM ARTWORK OR CAN WE COLLABORATE OR DO YOU WHOLESALE?
Yes YES YES! Please get in touch.
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Commercial illustration: